MSFAA 2017 Support Staff Workshop
“Best Practices in Customer Service”
May 5, 2017
Crown Plaza Lansing West Hotel
925 South Creyts Road, Lansing, MI 48917
8:30 a.m. – 4:00 p.m.
Workshop Registration for Members: $45
Workshop Registration for non-Members: $60
Our workshops include: The Art of Managing Difficult Conversations, Student Eligibility vs Verification, Prior-prior year Panel discussion, Radical Hospitality, and much more. Join us for a day full of the Best practices in Customer Service as it relates to our ever changing, ever growing field of Financial Aid.
Workshop Agenda: SSW 2017 Agenda