2019 Support Staff Workshop
“Setting the Stage for Student Success”
Date: Thursday, July 11, 2019
Location: Lansing Community College
Cost: $45 for MSFAA Members, $60 for non-MSFAA Members
The 2019 focus on student success is designed for professionals in your office who are your front line staff, and handle the bulk of the heavy lifting when it comes to customer and client contact, phone calls with students and their families, and all the other ways that you deliver service from your office.
Our workshop includes: Customer Service Skills for Making a Good First Impression, Helping At-risk Students, How to Talk About Loan Repayment, Student Retention, Team Building, and much more. Join us for a day full of Setting the Stage for Student Success as it relates to our ever changing, ever growing field of Financial Aid.
Continental Breakfast and Lunch will be provided.