Workshop Description:

The MSFAA Training Committee presents its newest training: "Best Practices in Communication." This training will be held April 27th from 8:30am - 4pm at Lansing Community College West Campus.

This is a great opportunity for your support staff to network and connect with others across the state to help them share the best practices and to learn from each other. Spread the word among your office mates, and we hope to see you on April 27.

Workshop Agenda

8:30 – 9:30 Continental Breakfast available

8:30 – 9:00 Registration

9:00 – 9:05 Welcome 

Michael Williams, MSFAA President-Elect

9:05 – 10:05 Being My Best: Embodying My Highest Values in Every Conversation

James Owens, Lansing Community College

10:05 – 10:45 Data Sharing: What We Can Share and How We Communicate

Nicole Martinez, Western Michigan University

10:45 – 11:45 Best Practices in Communication Panel

Panel Discussion              

11:45 – 12:30 Lunch

12:45 – 1:45 How to Leverage FSA Resources to Improve Communication and Increase Engagement with Students

Michael Williams, Schoolcraft College &

Shashanta James, Western Michigan University

1:45 – 2:45 Cross-cultural Competence and Communicating with Diverse Populations in the Financial Aid Office

Krissy Bhaumik, University of Michigan

2:45 – 3:00 Break

3:00 – 4:00 Verbal Judo: Keeping Your Cool in Hot Times

Sarah Chapman & Jim Eddy

University of Michigan

Support Staff Workshop

"Best Practices in Communication"

Friday, April 27, 2018


Lansing Community College West Campus

Register Here for Workshop

Thank you for your support!

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