FA 102: Complex Conversations
Please join the MSFAA Training Committee as we host our first webinar. It is essential in our profession to maintain a positive attitude when it comes to having difficult conversations about Financial Aid. Whether over the phone, by email, or face to face we want to discuss some tips and tricks with you about how to have those difficult conversations with the populations you serve.
Joining us will be:
Sara Chapman, Assistant Director at the University of Michigan Ann Arbor
Jim Owens , MA LPC, Financial Aid Advisor at Lansing Community College
Alisha Cederberg, Director of Financial Aid at Kalamazoo Valley Community College
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