MSFAA 2018 Support Staff Workshop
“Best Practices in Communication”
April 27, 2018
Lansing Community College - West Campus
5708 Cornerstone Dr, Lansing, MI 48917
8:30 a.m. – 4:00 p.m.
Workshop Registration for Members: $45
Workshop Registration for non-Members: $60
Our workshop includes topics such as: Cross-cultural Competence and Communication with Diverse Populations in the Financial Aid Office, a Best Practices in Communication Panel discussion, How to Leverage Federal Student Aid Resources to Improve Communication, the Art of Managing Difficult Conversations, and more!
This is a great opportunity for your support staff to network and connect with others across the state to help them share the best practices and to learn from each other. Spread the word among your office mates, and we hope to see you on April 27.
8:30 – 9:30 Continental Breakfast available
8:30 – 9:00 Registration
9:00 – 9:05 Welcome, Michael Williams, MSFAA President-Elect
9:05 – 10:05 Being My Best: Embodying My Highest Values in Every Conversation, James Owens, Lansing Community College
10:05 – 10:45 Data Sharing: What We Can Share and How We Communicate, Nicole Martinez, Western Michigan University
10:45 – 11:45 Best Practices in Communication Panel, Panel Discussion
11:45 – 12:30 Lunch
12:45 – 1:45 How to Leverage FSA Resources to Improve Communication and Increase Engagement with Students, Michael Williams, Schoolcraft College & Shashanta James, Western Michigan University
1:45 – 2:45 Cross-cultural Competence and Communicating with Diverse Populations in the Financial Aid Office, Krissy Bhaumik, University of Michigan
2:45 – 3:00 Break
3:00 – 4:00 Verbal Judo: Keeping Your Cool in Hot Times, Sarah Chapman & Jim Eddy, University of Michigan