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  • Staff Training Workshop, May 5, 2017

Staff Training Workshop, May 5, 2017

  • Friday, May 05, 2017
  • 9:00 AM - 5:00 PM
  • Crowne Plaza Lansing West (925 S Creyts Rd, Lansing, MI 48917)
  • 31


(depends on selected options)

Base fee:

Registration is closed

MSFAA 2017 Support Staff Workshop

“Best Practices in Customer Service”

May 5, 2017

Crown Plaza Lansing West Hotel

925 South Creyts Road, Lansing, MI 48917

8:30 a.m. – 4:00 p.m.

Workshop Registration for Members: $45

Workshop Registration  for non-Members: $60

Workshop Description:

Our workshops include: The Art of Managing Difficult Conversations, Student Eligibility vs Verification, Prior-prior year Panel discussion, Radical Hospitality,  and much more. Join us for a day full of the Best practices in Customer Service as it relates to our ever changing, ever growing field of Financial Aid.

Workshop Agenda: SSW 2017 Agenda


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